Retail Sales Team
Retail Sales
Our Retail Sales Team was established to provide convenient, flexible support that allows you to do business the way you choose – on your time. The team was designed to meet with you when it is convenient for you, at the location of your choosing. Whether your business has been established for years and you’re simply looking to grow, or you’re just getting started, we are here to help.
We take time to understand your business’s goals and challenges so we can offer tangible, practical advice and recommend the right combination of solutions to help you achieve your goals.
We offer the following solutions to help your business thrive:
- Custom seminars
- Nationwide branch and ATM access
- Free financial counseling (for you and/or your employees)
- Health Savings Accounts (HSAs)
- 401(k) and financial planning for small businesses
- ACH
- Merchant services
- Mobile access
- Bill pay
- Checking accounts with dividends
- Online Wire Services
- Remote Deposit Capture
Please take some time to explore our business services pages for more on how we can help support you, your business, and your employees.
Email Team: retailsalesteam@trfcu.org | Call Team: 260.399.8268
NMLS# 1195309 | P: 260.267.1911 | E: msinish@trfcu.org
Mike joined 3Rivers Federal Credit Union in February 2014. His primary strengths are listening to his members and providing products and services that fit their financial needs and expectations. He believes that focusing on the “lost art” of customer service, consistently following up, and building lasting relationships are essential to earning his members’ trust and business. Mike is eager to find solutions and convenient products that improve members' financial security while saving them time and money.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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NMLS# 219651 | P: 260.445.5831 | E: jreuille@trfcu.org
Lifelong Fort Wayne resident, Jason Reuille, has nearly 20 years of experience in the financial industry, working with members at 3Rivers since 2011. He’s become a well-known figure around Fort Wayne, as he has managed several of our branches throughout the city over the years.
Jason’s desire to help people is what drives him to go above and beyond for members – and our community – every single day. He enjoys helping people reach their financial goals and dreams by focusing on their overall financial pictures and creating realistic, attainable goals to get them where they want to be. Jason is a passionate and motivated financial wellness advocate and a trusted advisor, especially for our business and retail members.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 260.515.6329 | E: bhaiflich@trfcu.org
Brianne Haiflich hails from Fort Wayne, Indiana, but these days she calls DeKalb County home. She's built up over two decades in the credit world, diving into both personal and business finance. Brianne's all about what we stand for here at 3Rivers—she's super dedicated to helping our members get a clear view of their finances and achieve their dreams. She's the go-to for a good, honest chat, always ready to touch base and point our members toward the tools and tips that can really make a difference in their financial journey.
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P: 765.960.7205 | E: esnapp@trfcu.org
Ethan Snapp is a Wayne County native and a huge advocate for small and local businesses. He’s a graduate of Indiana University East, where he earned a degree in Business Administration and Finance. He received a Master of Business Administration from the University of Dayton.
Ethan is passionate about helping others achieve their financial goals and is incredibly community oriented. He strives to help our members stress less about finances, allowing them to focus and thrive on other aspects of their lives and businesses. He’s always looking to build long-lasting relationships and connect others with the many resources he has at his disposal. Ethan is here and ready to help you on your financial journey!
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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NMLS# 1159180 | P: 260.487.3395 | E: cmiller@trfcu.org
Carrie Miller has been with 3Rivers for over 15 years. She gained sound experience helping our members reach their financial goals while serving as a Member Service Coordinator in our branches—with a focus on lending—prior to joining our Retail Sales Team in 2018.
Carrie plays a crucial part on our Retail Sales Team, helping to manage relationships and ensure we meet all our members’ needs. She supports our team and our members in services like lending, online banking, account maintenance, and any research that may be required to better their experience with 3Rivers, providing only the highest quality of service.
Carrie provides convenient, reliable, and effective communication and solutions to our members and is always happy to talk more about your financial goals and banking needs!
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 260.318.5664 | E: aguthrie@trfcu.org
3Rivers Strategic Engagement Manager, Ashlee Guthrie, is passionate about helping people explore financial wellness and investing in our community..
Ashlee earned a bachelor’s degree in nonprofit management from Manchester University in 2009. Through her time in working retail, Ashlee gained management experience and learned how to provide outstanding customer service. Later, while working for a local foundation, Ashlee built lasting relationships through grant making, worked in database management, and led her team through the grant process. She credits her involvement as a youth philanthropist with the Noble County Community Foundation for guiding her into the philanthropic sector.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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NMLS# 647928 | P: 260.487.3402 | E: lkurtz@trfcu.org
Leslie Kurtz has lived in Fort Wayne for nearly 20 years. She started in the financial industry 13 years ago as a teller and quickly moved into a management position. In September 2012, Leslie began her journey with 3Rivers Credit Union as the Sales Manager of the Dupont Road Branch and has recently moved into the Community Relationship Manager position.
Leslie’s compassionate and supportive character is what allows her to always go the extra mile to help others and to ensure their success. She also believes in impacting the lives of young girls in our community not only by leading her own Girl Scout troop, but also by being the Community Coordinator for all of the troops in Northwest Allen County.
Leslie is also a big supporter and advocate for the Manchester College of Pharmacy and the Ronald McDonald House at Parkview North. Leslie is an active member in the Strategic Partners Chapter for BNI in Fort Wayne.
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Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 260.348.8197 | E: mhalilovic@trfcu.org
Mirza Halilovic has been with 3Rivers since 2012, serving as a Branch Manager until 2020, when he transitioned into his role as a Community Retail Manager.
Mirza was born in Bosnia & Herzegovina, lived in Germany in the mid-1990s, and moved to the United States in 1998. In addition to English, he’s also fluent in Bosnian and German. He studied Organizational Leadership & Supervision at IPFW, graduating in 2008, and completed the YLNI Leadership Institute in 2015.
He’s passionate about building long-lasting relationships and is known for taking a servant leadership style approach in serving our members—always keeping others and their best interests top of mind, walking alongside them every step of their financial journey. He loves improving members’ financial wellness and strives to ensure they’re satisfied with every experience they have at 3Rivers in order to create lifelong credit union partnerships.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 260.399.8246 | E: ecastillo@trfcu.org
With over 10 years of experience in customer service, Emilee Castillo is passionate about seeking solutions and providing a personal touch for our members. She supports the Retail Sales Team by collecting and reporting data for our team to identify strengths and areas of opportunity for improving the experiences of our business members.
By discovering and establishing 3Rivers Partners, she is a part of an initiative that allows employers to offer the possibility of 3Rivers membership to their employees, members, and volunteers. This includes the opportunity to empower more individuals to pursue financial wellness, which is a cause close her heart.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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Northeast Indiana
C: 260.445.3310 | F: 260.440.5297 | E: dkalsto@trfcu.org
Drew Kalsto is a Fort Wayne native and a huge advocate for small and local businesses. He’s a graduate of Indiana-Purdue University Fort Wayne, where he earned both a Bachelor’s degree in Business Marketing and a Master’s in Business
Administration.
Drew is passionate about financial wellness and helping others achieve their financial goals. He strives to help our members worry less about finances and focus more on growing into who they want to be. He’s always looking to build trust and long-lasting relationships. Drew is here to serve you!
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 260.437.6314 | E: wsmith@trfcu.org
Wade Smith has resided in Fort Wayne for the past ten years, having obtained a degree in Organizational Leadership from Indiana University-Purdue University Fort Wayne. He’s recently joined our Retail Sales Team after spending seven years serving members in our branches, and brings with him a wealth of knowledge and experience that has led to many success stories with our membership. Wade is passionate about helping members and building relationships, and is especially driven to help people identify their goals and create realistic plans to achieve their own versions of financial wellness.
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P: 317.200.7750 | E: rcase@trfcu.org
Rich Case is a knowledgeable financial professional with over a decade of experience in the industry. He holds a Bachelor's degree in Economics from the University of Central Florida and a Master's degree in Business Administration from Anderson University. Rich has worked with a wide range of clients, including personal banking, small startups, large corporations, and local government, providing them with financial solutions tailored to their specific needs.
Throughout his career, Rich has built a reputation for his exceptional client service and in-depth knowledge. He is a skilled communicator, able to clearly explain complex financial concepts to clients in a way that is easy to understand.
Rich is committed to helping our members achieve their financial goals and is passionate about finding creative solutions to meet their unique needs. He’s an active member of the local business community and enjoys volunteering his time to support local organizations.
In his free time, Rich enjoys mountain biking, cooking, and spending time with his family.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 317.995.0938 | E: kleddy@trfcu.org
Kelly Leddy is a seasoned financial leader with over 25 years of experience in community retail
management, delivering exceptional business focus and strategic insights. Kelly is a trusted advisor with
a passion for driving success through effective management, retail sales, and making a positive impact
through active community involvement.
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P: 765.373.3362 | E: mbailey@trfcu.org
Morgan Bailey has spent most of her life as a Delaware County resident and received a bachelor’s degree from Ball State University in 2021. She brings over six years of customer service experience to 3Rivers.
Morgan started her career with us in our branches as a Retail Service Specialist and is now a part of our Retail Sales Team. Her favorite part of her role is getting the chance to help our members and deepen relationships. Morgan is passionate about helping others accomplish their goals, watching dreams come true, and making a positive impact in our community.
Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.
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P: 260.273.3532 | E: rjohnston@trfcu.org
Robert Johnston joined 3Rivers in April 2013. Over the years, he has exhibited the traits needed to
effectively foster relationships with our members and is always eager to respond to them with helpful
solutions in their times of need. One of his main goals with his members is helping them discover ways
to save both time and money.
Robert’s role on the Retail Sales team is to help manage and expand the credit union’s internal member
portfolio by providing consistent reach outs and high-level member service.
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